Versand

Movanella Shipping Policy

At Movanella, we’re committed to offering a smooth and transparent shipping experience for all our customers in the United States and Germany. That’s why we provide free shipping on all US and German orders — no minimum spend required.

Shipping Locations

This shipping policy applies to orders shipped within the United States and Germany only.

Delivery Times

Here’s what you can expect after placing your order:

Order cut-off time US: 5:00 PM (ET) Eastern Time, Monday to Friday.
Order handling time: 1–2 business days (Monday to Friday).
Transit time: 4–6 business days (Monday to Friday).
Estimated delivery window: 5–8 business days (Monday to Friday) total from the time of order.

You will receive a dispatch confirmation email with tracking information as soon as your order is handed over to the courier, typically within 1–2 business days.

Please note: Delivery times are estimates and may vary during public holidays, courier delays, or extreme weather conditions. Some remote or hard-to-access areas may also experience slightly longer delivery times. If this applies to your order, we will notify you via email.

Carrier Services

United States:
For orders shipped to the United States, we work with trusted US-based delivery partners, including:

USPS (United States Postal Service)
UPS
FedEx

Delivery partners may vary depending on the destination, service availability, and shipping method selected.

Germany:
For orders shipped within Germany, we work with our established Germany-based delivery partner:

Shipping Costs

Free Standard Shipping: All orders qualify for free delivery — no minimum purchase required.

Missed Deliveries or Access Issues

If no one is available to receive the package at the time of delivery, the courier may:

Reattempt delivery on another day
Leave a delivery note with pickup instructions from a local collection point or depot

Please follow the tracking link in your email for the most up-to-date delivery status.

Delivery Issues or Missing Packages

If your parcel is delayed, lost, or arrives damaged, please don’t hesitate to contact us. We’re here to help and will work to resolve the issue quickly.

Email us at: info@movanella.com